QUESTIONS ABOUT OUR PRINTING SERVICES?
FIND YOUR ANSWERS HERE
You'll find answers to the most common questions about our printing services below. If you don't see your question addressed here, please check our other help or resource pages, or let us know how we can help.
Q. What are your turnaround times for printing projects?
A. The turnaround on print jobs will depend on the product you are ordering as well as any customizations. Our standard turnaround time on print projects, please refer to the help turnaround page. For customized designs, your account representative at Online Prints will let you know when to expect turnaround. We work hard to balance the time needed to meet all your requests to the highest standards while taking into account your important business deadlines.
Q. Do you handle marketing materials from disk to distribution?
A. Yes, we do. In fact, that's one of the big reasons our customers love us. You just need to upload your design for printing, let us know how you want it distributed and then sit back and let us go to work for you.
Q. How long does it take to receive an estimate on printing services?
A. Most of our printing fees are available online when you select the printing product you are interested in. For custom print work, we will typically quote a price for you the same day. Please let us know if you're in an extreme rush and we can make sure to get right back to you after collecting the information we need in order to determine the cost.
Q. What delivery options are available for my printed materials?
A. There are several choices for delivery of your printed business cards, letterhead, brochures, etc., to ensure you receive them quickly and safely. Please refer to the standard ground delivery page for standard ground shipping. In addition, we offer delivery options with our direct mailing services when you are having your postcards delivered directly to a mailing list after printing. You will be prompted for selection during the online ordering process or you may call an Online Prints representative at 800-880-4571 to learn more.
Q. What if I want to have posters (or another product) printed?
A. While we offer many of our standard printing products online, we also offer printing for many products not currently listed. This includes posters, flyers, signage, product packaging and more. Please contact us to discuss your printing project and we will walk you through everything you need to know. Call an Online Prints representative at
(800) 880-4571 and ask for custom project information.
Q. What kind of files can you print from?
A. We prefer flattened PDFs, but we can work with a variety of standard publishing formats. For more information on file formats, please see our Designing for Print guide.
Q. Can I have my print piece laminated?
A. Certainly. We offer lamination in our finishing department and can provide this for you. If you should decide to laminate any materials printed by Online Prints at a later point, please know that all the inks we use are lamination proof. (Our inks are also UV proof to help prevent fading.)
Q. What is a proof?
A. A proof is used to let you review and approve a print design job. It is essentially the finished design shown in the final size complete with any of your prior feedback. When we provide you with a proof, you'll need to examine it carefully and then give us your approval to proceed with printing.
Q. Can you output a proof overnight if I upload my design today?
A. Yes, we can. That's one of the benefits of our pre-press department, which works 24/7. If you get your design to us by 5 pm, we can output your proof for first thing the next morning, as long as your design meets the basic specifications for print. Please refer to our handy design checklist to ensure your design meets our specifications before submitting it to us.
Q. Do you offer graphic design services?
A. Yes, we do. You can read more about our professional design for postcards, business cards, brochures and more here. We'll be happy to give you a quote on your design project if you call us at (800) 880-4571 and speak to an Online Prints' representative.
